Standard Shipping: Please allow 7-14 days for processing and shippling. 

SHIPPING POLICY: 100% of orders are processed and shipped within 7-14 days. Orders placed over the weekend are dispatched on Mondays.

CUSTOMS CLEARANCE: Please be aware that delays may be imposed by your country’s customs clearance. Cynthia J. Designs is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.

DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. Please contact us at (219) 577-7239 if you have not received your order.

WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, your account will be charged for any costs incurred to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.